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PayPal Payment For NEXUS Canada

Question: I am trying to apply for Nexus and it’s asking me for a PayPal account? I do not have a PayPal account, nor do I wish to have one. I have entered a credit card account along with all pertinent information. Why do I still have to pay via PayPal?

Answer: The process for filing a NEXUS application can be complicated and lengthy as it must comply with several government requirements. If you wish to apply for NEXUS through Easy NEXUS Canada a PayPal account is required to pay our service fee. If you do not have your own PayPal account, you can use a family member or friends account with their permission. Your credit card information is obtained to pay the mandatory US government fee for background and security checks when we submit your application to the government.

Easy NEXUS Canada are specialist consultants in NEXUS Canada applications and we make the application process fast and easy.

Easy NEXUS Canada Service Guarantee:

  • We help you choose the right travel program for you
  • We create your registration
  • We give you the best customer service
  • All questions answered by email within 24 business hours
  • No crashing online forms
  • Clear information and simple language, no complicated government jargon
  • We prepare you for your interview
  • Advice on documents required for applications and interviews
  • Assistance with application denials
  • Advice on criminal records and convictions
  • Advice on visa requirements

However, if apply for you NEXUS card on your own you do not need a PayPal account. You can pay the US government fee for background and security checks by credit card when you submit your application. If you wish to apply directly please visit the Official website of the Department of Homeland Security. Please keep in mind, you will not receive any acknowledgements from the government about your NEXUS application. One simple error in your application can result in your application being denied.

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NEXUS Canada And TSA Precheck

Question: Does my NEXUS Membership include TSA PreCheck?

Answer: The NEXUS Canada card will give you all the benefits of Global Entry and includes TSA PreCheck. In addition, you’ll also be allowed to access NEXUS kiosks at several Canadian airports and border crossings which will expedite your entry into Canada and therefore save you a lot of travel time. As a NEXUS Canada card holder you will also receive faster processing at marine reporting locations.

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How To Find An Available NEXUS Appointment In Canada

Question: My closest enrollment center doesn’t have any available appointments. What do I do?

Answer: The process of scheduling your NEXUS Canada interview can be difficult if there are suitable appointments available. Easy NEXUS Canada can help you find the most suitable appointment for you. We monitor the availability of the enrollment center of your choice and notify you of any openings. We charge a $75 fee, payable via PayPal, for our service.

Easy NEXUS Canada Appointment Scheduling Service

If you choose to schedule your NEXUS interview yourself and you can’t find any available appointments at your nearest NEXUS Enrollment Center there are a few things you can do.

Firstly, send an email or call your desired enrollment center and ask about availability. It can take time for the enrollment center to update their calendar and availability online so it is best to contact them directly.

Secondly, check whether the NEXUS Enrollment Center of your choice accept walk-ins without appointment. Make sure to call in advance to see whether they can squeeze you in that day.

If the enrollment center does not accommodate walk-ins keep checking your Trusted Traveler account as often as possible. Appointments are canceled or missed all the time which will open up availability at your center. Please note, there are no cancellation lists so you have to keep checking the availability of the center, you will not receive notifications from the enrollment center itself.

Lastly, if none of the above applies for your situation you will have to look at other NEXUS Enrollment Centers, sometimes even in different states. To find a list of NEXUS Canada Enrollment Centers follow the link below.

NEXUS Canada Enrollment Centers

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Aquatic Life

Changing Address With NEXUS Canada

Question: I am a NEXUS Canada member and I just moved house. Do I have to inform you about my address change?

Answer: If your residential address has changed, you have to go to a NEXUS Enrollment Center to update your address. Most enrollment centers located in airports or public buildings allow walk-ins; you don’t have to make an appointment. However, it is recommended to call in advance.

If only your mailing address changed, there is no need to visit a NEXUS Enrollment Center. You can edit your mailing address by logging into the Trusted Traveler Program site. Once you’ve logged in make sure you are on ‘My Dashboard’. You will see the option to update your mailing address on the right side of your screen.

If you are an Easy NEXUS Canada client, we can update your mailing address for you. Simply send an email with your PASSID and new mailing address and we will do the work for you.


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NEXUS Canada Application Denied

Question: My NEXUS application has been denied. What can I do?

Answer: If your NEXUS Canada application was denied you can appeal the decision. First off, log into your Trusted Traveler profile and check your notification inbox. You should have received a denial / disapproval letter stating the reason(s) behind your disapproval.

You have two options to appeal the decision.

The first option is to send an email to:

The second option is to write a letter to the CBP Trusted Traveler Ombudsman at:

US Customs and Border Protection
P.O. Box 946
Williston, VT 05495
Attn: CBP Ombudsman

Appeal / reconsideration requests to the Ombudsman should be written in English and contain supporting information that can establish that the denial was based on inaccurate information. Nevertheless, as the NEXUS Canada program has strict criteria for participation, having a criminal record and / or past violation of CBP regulations may affect your eligibility for participation in the NEXUS program.

You must also include the date of denial, the denial reason(s) stated in the letter, your PASSID number, full name, date of birth and address.

If your NEXUS Canada membership was denied due to a criminal record, incident or arrest please also include a clear summary elaborating the incident, court documentation (even if expunged) and further information / documentation that may affect the Ombudsman’s decision.

Please be advised that the response from the Ombudsman may take up to several months.

Do not reapply for your NEXUS Canada card until you receive a direct reply from CBP.

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PR Card Information For NEXUS Application

Question: What does it mean on the NEXUS application form ‘lawful resident’? What is a ‘PR number’? I have provided passport information but not sure about PR Information.

Answer: If you hold a Canadian passport or citizenship certificate, you should leave this section blank as it is not relevant to you.

Permanent residents are not citizens of Canada but have been permanent resident status because they live permanently in Canada, with a passport from another country.

People who are in Canada on a temporary basis (e.g. students or workers on temporary contracts) are not permanent residents and cannot apply for permanent resident status.

Permanent residents hold a permanent resident (PR) card, which contains a PR number. This number is to be used on the NEXUS Canada application form. The PR number is located on the back of your PR card on the top left-hand corner. The PR starts with two letters followed by ten numbers e.g. MA0406123455 or two letters followed by seven numbers e.g. RA1203465.

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How To Update The Name On Your Passport With NEXUS Canada

Question: I just got married and the name on my passport has changed. My NEXUS Canada card is still good for 2 years. What do I do to update my NEXUS records?

Answer: You must keep your NEXUS record up to date so that you can use the NEXUS lanes. You need a valid passport to use the NEXUS lanes. To change the name on your passport or the issuing authority, you must visit a NEXUS Enrollment Center. You don’t need to make an appointment, but it is best if you call ahead first.


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Question: I am waiting for a PASSID to move forward with my NEXUS application

Answer:  Your PASSID is a 9-digit number that will act as your NEXUS membership number and your Known Traveler Number if you intend to use the United States TSA Precheck lanes.

Your PASSID is usually assigned as soon as you apply for NEXUS Canada, however many NEXUS applicants do not get an automatic PASSID. This does not mean there is a problem with your account! It can take up to 7 days for your PASSID to be assigned – much depends on the volume of NEXUS applications received by the government at the time that you apply.

You should keep checking your NEXUS account via and Once you have your PASSID, you need to make a note of it and keep it in a safe place. Once you receive a NEXUS card, your PASSID will appear on the back of your card in the top left-hand corner.

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NEXUS Canada Enrollment Centers

Question: How do I find out where my closest location for the NEXUS interview?

Answer: The NEXUS enrollment centers are located along the US – Canada border and at leading Canadian airports.

If you wish to use a NEXUS card for entering Canada or the United States via an airport, you must choose a NEXUS Enrollment Center with an iris photography facility. You may need to call in advance to schedule your iris photograph.

You can find out the closest NEXUS location by clicking the link below:

NEXUS Enrollment Center

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Aquatic Life

Canada NEXUS Email Response Times

Question: I contacted you by email but have yet to receive a response about my Canada NEXUS application, your site says 1-day response time.

Answer: We aim to respond to client emails within 1 business day. If you contact Easy NEXUS Canada at the weekend (Saturday or Sunday) your email will not be answered until Monday.

Please check your ‘Spam’ or ‘Junk’ folder on your email and add our address to your list of contacts

If you have not received an email from us within 48 business hours and you have checked your Spam / Junk folders, please contact us immediately via email at

Note: If you are not using the Easy NEXUS Canada application service, we will not respond to your question. Our website contains a wealth of information under our ‘News’ section, which answers NEXUS questions in depth.

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NEXUS Canada Data Protection

Question: Is My Personal Data Deleted From Your Website? I started a NEXUS Canada application on your site but did not finish. I would like to receive written confirmation that my personal data is not stored and has been removed from your servers.

Answer: In line with our stringent Privacy Policy, we delete all canceled applications immediately from our secure NEXUS Canada application form database. None of your information is stored. We will send you email confirmation that your application has been deleted within 1 business day of receiving your request.

If you submit a NEXUS Canada application to us, your data is kept for a maximum of 3 months then deleted from our database – this is in case of PayPal disputes. We do keep your name, PASSID and email address, so that we can send you information about your NEXUS Canada renewal. If you do not want us to keep this information, we will delete it immediately upon receipt of your request to delete.

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Aquatic Life

Incorrect Credit Card Number For Canada NEXUS Application

Question: I filled out the NEXUS Canada application yesterday, I received an email from an agent saying my credit card info wasn’t right. I looked at it and realized I had put the wrong numbers on my card I have edited the card info and tried to email the agent back, but it won’t send the email. I’m hoping I can get help through this message.

Answer: You can enter your credit card details onto our secure credit card portal by following the link below:

Easy NEXUS Secure Credit Card Portal

We need your credit card information to pay the $50 government fee for background and security checks. This fee is additional to the Easy NEXUS Canada PayPal service fee of $129.99.

Once your card has been used successfully to pay the government fee. It is deleted from our database and no record remains.

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NEXUS Card Canada Not Received

Question: I have not received my Canada NEXUS card. Please let me know what I need to do.

Answer: Once you are approved for NEXUS Canada, your NEXUS card will be mailed to the address you listed on your NEXUS application as your mailing address. You should usually receive the card within 10 – 12 days, but it can take up to 8 weeks from the date of your approval letter. The Canada NEXUS card is mailed out in a plain, white envelope – it’s vital that you confirmed your mailing address at the interview as the card cannot be forwarded.

If you haven’t received your card after 8 weeks, carefully follow these steps:

  1. Go to your TTP Dashboard and login to your NEXUS profile;
  2. Check that your mailing address is correct;
  3. Email the government at
  4. Set the topic line to ‘Card not received’
  5. Include your PASSID (membership number). You can find this on your approval letter or on your TTP Dashboard.
  6. Confirm that the mailing address on your Canada NEXUS application is correct OR update your mailing address.
  7. The government will respond to your email within one week.
  8. A new NEXUS card will be reissued at no cost.  It can take up to 8 weeks to receive your new NEXUS card.

If you second NEXUS card is not received, you will have to pay a $25 replacement card fee. Easy Border Cards can help you to get a replacement NEXUS card without the hassle. We charge a $75 service fee. The $25 replacement card fee will be taken from the credit card on your application.

Please follow the link below to save time:

Replacement NEXUS Card Service


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Error On NEXUS Canada Application

Question:  I think I listed my phone number incorrectly on the NEXUS Canada application.

Answer: First off, you need to be clear about who you submitted your NEXUS Canada application to. Did you file directly with the government or with a third-party?

If you submitted your NEXUS Canada application to Easy NEXUS Canada, we can amend the error if we have not submitted your application to the government for background and security checks.

If you did not file your NEXUS Canada application with Easy NEXUS Canada, we are unable to help and your email to us will go unanswered.

You can email with your correct phone number if you are sure, that you submitted a Canada NEXUS application to us.

If your Canada NEXUS application has been submitted to the government, or if you filed your Canada NEXUS application directly with the government, your phone number cannot be changed until you attend your compulsory NEXUS card interview at an enrollment center of your choice. The error will not count against you and your application will not be denied because of a simple error like this.


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How To Contact NEXUS Canada

Question: I need a phone number to speak with someone about my Canada NEXUS application.

Answer: It is not possible to call up to discuss an individual Canada NEXUS application. The government receives thousands of NEXUS card applications a day and does not operate a call center. To contact the government directly about your NEXUS Canada application, you can email your question at

If you applied through a third-party application processing provider like Easy NEXUS Canada, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘NEXUS application’. This will give you the email address of the service that you used.

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